Return & Exchange Policy

In plain words

  • Check your fabric as soon as it arrives, before you wash, cut or take it to a tailor.
  • You can ask for a return, exchange or refund within 7 days of delivery if the fabric is wrong, damaged, defective or incomplete, including a shorter length than stated.
  • We do not accept returns for a change of mind, or for slight colour differences caused by screens and lighting. If the colour is clearly different from the product photos, we treat it as a wrong item and will make it right.

1. When you can return or exchange

Within 7 days of delivery, we accept a return, exchange or refund if:

  • You received the wrong product or quantity.
  • The fabric is damaged or defective.
  • An item, or part of the fabric set, is missing.
  • The length or number of pieces is less than stated on the product page.
  • The colour is clearly different from the product photos. This is more than the slight variation described in section 4.

2. Condition of the fabric

To be eligible, the fabric must be:

  • Uncut and unstitched
  • Unused and unaltered
  • Unwashed
  • In its original packaging

Please check your fabric first. Unfold it fully, in daylight. Check the length, the number of pieces, the colour and any visible flaws. Do this before washing, cutting or giving it to a tailor. Once the fabric has been washed, cut, stitched or altered, we cannot accept a return, because we cannot tell whether the fault was there when it left us.

3. Problems that appear on first wash

If you follow our Fabric Care guide and the fabric bleeds heavily or shrinks far more than described on the product page, contact us before stitching. Send photos. We will review your case fairly and, if the problem is a fabric fault, offer an exchange or refund.

4. What is not a defect

We do not accept returns for:

  • A change of mind, or colour preference.
  • Slight colour variation caused by photography, lighting or screen settings. If you’re unsure about a shade, message us before ordering and we will send a daylight photo.
  • Natural characteristics of the fabric, such as slight texture or weave variation, or small thread ends on embroidery.
  • Damage after delivery, or problems caused by stitching, washing, ironing or storage.
  • Tailoring outcomes. We sell unstitched fabric, so we cannot be responsible for what happens after it reaches a tailor.

5. Sale items

Sale items can be exchanged only, not refunded. The replacement must be of equal or higher value; any difference is payable by the customer.

6. How to request a return or exchange

  1. Contact us on WhatsApp or email within 7 days of delivery.
  2. Send your order number and clear photos of the issue (and the length measurement, if the problem is length).
  3. We will reply within 2 working days to say whether the request is approved.
  4. Do not send anything back until we approve it. We will tell you how to send it.

7. Delivery charges

  • Original delivery charges are refundable if the mistake is ours (wrong, defective, damaged or incomplete item).
  • Original delivery charges are non-refundable in all other cases.
  • Return and exchange delivery is paid by Ishrat where the issue is our error, and by the customer in all other approved cases.

8. Refunds

  • We inspect the returned fabric on arrival and confirm the refund.
  • Approved refunds are paid within 7 working days of approval.
  • Refunds go to the payment method you used. For Cash on Delivery orders, we refund by bank transfer / JazzCash / Easypaisa: your choice. We will ask only for the account details needed for the transfer, and use them only for that.

Need help?

Message us with your order number.

WhatsApp: https://wa.me/923481284573