FAQs
About Our Fabrics
What does Ishrat offer?
Ishrat offers refined unstitched fabrics for men and women, beginning with traditional men’s fabrics and expanding into women’s collections and accessories.
What does “unstitched” mean?
Our fabrics are supplied as unstitched lengths, allowing you to have them tailored according to your preferred fit and style.
How much fabric is included in each pack?
Every standard suit pack contains 4.5 metres of fabric, unless otherwise stated on the product page.
What type of fabric is it?
The fabric type, composition, season, texture and other relevant specifications are provided on each product page.
What is yarn count, and why does it matter?
Yarn count indicates the fineness of the yarn used to make a fabric. It is one of several factors that influence a fabric’s handle, appearance, weight and performance. We provide relevant technical details where applicable so customers can make informed choices.
How can I tell whether a fabric is good quality?
Quality is not determined by one specification alone. Yarn count, construction, fibre composition, finishing, weight, handle, durability and overall consistency all contribute to the character of a fabric. We aim to provide the relevant specifications and descriptions to help you understand what you are buying.
Will the fabric shrink or fade after washing?
Fabric performance can vary according to its composition, construction and finishing. Please follow the care instructions provided with the product. Where specific shrinkage or care information is available, it will be mentioned on the product page.
Overall, Ishrat takes special care in all its products so you need not worry about fade/shrink issues often faced in low quality products.
Will the colour look exactly like it does on my screen?
We make every effort to photograph our fabrics accurately. However, colours may appear slightly different depending on lighting, photography and individual screen settings.
Ordering
How do I place an order?
Select your preferred fabric, add it to your cart and proceed to checkout. Enter your delivery details and select your preferred payment method.
Can I order through Instagram, Facebook or WhatsApp?
Our social channels are primarily used to introduce you to Ishrat and our collections. Orders are placed through our website.
Can I change or cancel my order after placing it?
Please contact us as soon as possible if you need to make a change or cancellation. Once an order has been processed or dispatched, changes may no longer be possible.
Payment
What payment methods do you accept?
We currently accept:
- Cash on Delivery (COD)
- Bank Transfer
- JazzCash
- Easypaisa
Is Cash on Delivery available throughout Pakistan?
Yes. Cash on Delivery is available across Pakistan.
When will my order be dispatched if I pay by bank transfer, JazzCash or Easypaisa?
Orders paid through these methods are dispatched after payment has been received and confirmed.
Is there a delivery charge?
Yes. A delivery charge applies to orders.
Delivery
Do you deliver across Pakistan?
Yes, we deliver nationwide across Pakistan.
How long does delivery take?
Orders are generally delivered within 4–7 working days.
What happens if my parcel cannot be delivered?
If an order requires re-delivery due to circumstances attributable to the customer, any applicable re-delivery charges will be borne by the customer.
Are delivery charges refundable?
No. Delivery charges are non-refundable.
Returns & Exchanges
What is your return policy?
Returns are accepted within 7 days of receiving your parcel, and only for eligible issues such as receiving a defective or incorrect item.
What condition must an item be in to qualify for a return or exchange?
The item must be completely unused and all original packaging must remain intact.
Can I return an item if I simply change my mind?
No. Returns are accepted only for eligible issues such as a defect or incorrect item.
Can I exchange an item?
Yes, where an exchange is applicable. The item must be unused and in its original packaging.
Are sale items returnable?
No. Sale items are eligible for exchange only, subject to the applicable conditions.
Can I return or exchange fabric after it has been cut, washed or stitched?
No. Fabric that has been cut, washed, stitched or otherwise used cannot be returned or exchanged.
Who pays the delivery charges for a return or exchange?
The customer bears all delivery charges associated with a return or exchange, including exchanges of sale items.
What should I do if I receive a defective or incorrect item?
Please contact us within 7 days of receiving your parcel. Keep the item unused and retain all original packaging until the matter has been resolved.
Product & Care
How should I care for my fabric?
Care instructions vary by fabric. Please follow the care instructions provided with your order and avoid washing, cutting or stitching the fabric before you are certain you wish to keep it.
Why might the same fabric look slightly different in different photographs?
Lighting, photography conditions and screen settings can affect how a fabric appears. We therefore recommend considering the product description and specifications alongside the photographs.
Can I get more information about a fabric before ordering?
Yes. Product pages contain the available fabric specifications and details. If you need clarification about a particular product, you may contact us before placing your order.
About Ishrat
Where does Ishrat come from?
Ishrat’s roots go back to 1986, beginning in wholesale before expanding into the manufacturing of men’s and women’s finished articles and serving both local and international markets.
Why does Ishrat focus on unstitched fabrics?
Unstitched fabric allows customers to choose their own cut, fit and style. For an online brand, we believe it is important to offer the fabric first and leave the personal decisions of measurement and tailoring to the customer and their trusted tailor.
Is Ishrat only for people who already understand fabrics?
No. Our aim is to make good fabric easier to understand for everyone — whether you already know the difference between yarn counts, constructions and finishes or are simply looking for something that feels and lasts right.
Will Ishrat remain focused only on men’s fabrics?
Men’s fabrics are the beginning, not the limit. We intend to expand into women’s unstitched fabrics and accessories as Ishrat grows.
