Shipping Policy

In plain words

  • We deliver all over Pakistan.
  • We confirm your order within 24 hours, dispatch within 2–3 working days of confirmation, and delivery usually takes 4–7 working days from dispatch.
  • Delivery is PKR [amount]. It is free on orders over PKR 5,000.
  • Your phone number goes only to the courier, for your delivery.
  • Someone else in your household can receive the parcel for you.

Delivery across Pakistan

We deliver to addresses all across Pakistan through Leopards, Post Ex. and other couriers.

How long it takes

  1. Confirmation. We confirm your order within 24 hours. Cash on Delivery orders are confirmed by phone call.
  2. Dispatch. We dispatch within 1–2 working days after confirmation. For prepaid orders, dispatch starts once your payment is received and verified.
  3. Delivery. Delivery usually takes 4–7 working days after dispatch. Remote areas may take longer.

Delivery times are estimates. Weekends, public holidays, weather and courier delays can affect them.
Delivery time may also exceed due to high volume order log or the unavailability of the stock.

Ordering for a wedding or event

We cannot guarantee delivery by a specific date. If you need fabric for an event, please order at least 3 weeks before your tailor’s deadline, and message us on WhatsApp so we can tell you honestly whether the timeline is realistic. Tailors are usually fully booked around wedding season, so ordering early matters.

Delivery charges

  • Orders over PKR 5,000: free delivery.
  • Orders under PKR 5,000: PKR [amount].
  • The charge is always shown at checkout before you confirm.

Tracking

Once your order is dispatched, we send you the courier tracking number by WhatsApp.

Your details

Please make sure your name, phone number and full address are correct. We are not responsible for delays or failed deliveries caused by incorrect or incomplete details. If you spot a mistake after ordering, message us straight away, before dispatch if possible.

Failed delivery and re-delivery

If delivery fails because the address is wrong or the parcel is refused, the courier may attempt again at customer’s expense.

Delays

If your order is significantly delayed, message us with your order number and we will follow up with the courier and keep you informed.

Wrong, damaged or incomplete parcels

Contact us within 7 days of receiving your parcel. See our Return & Exchange Policy.

Contact

WhatsApp: +92 348 1284573
Email: hello.ishratpk@gmail.com
Hours: 11 am – 8 am

Important

Please inspect your parcel and fabric upon delivery. If you receive a wrong, damaged, defective, or incomplete order, contact us within 7 days of receiving the parcel. For details, please see our Refund & Exchange Policy.